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Remote mixed reality assistance: your senior expertise on any site in 10 seconds

Connect your experts to field technicians via smart glasses and mixed reality. Reduce expert travel costs. Real-time AR annotations. Deployed on multi-country industrial sites.

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Remote AR assistance for industry

+31%

of projected CAGR for remote AR/MR collaboration until 2030, driven by adoption in the industrial field service

Source : Mordor Intelligence AR Market, 2024

+28%

of remote collaboration among AR applications in 2024 — the fastest-growing use case in the industry

Source : Mordor Intelligence AR Market, 2024

-35%

obtained travel costs of experts

Source : Mordor Intelligence AR Market, 2024

The scenario that costs €15,000 that mixed reality makes obsolete

Your best maintenance expert is in Paris. The broken machine is in Mexico.  La machine en panne est au Mexique. Without mixed reality, this means a flight, a hotel night, 48 hours of downtime, and €8,000 to €15,000 in travel costs, for a diagnosis that could have taken 20 minutes. This scenario repeats itself every day in large industrial groups with multi-site or multi-country operations. Mixed reality makes it obsolete.

Remote assistance through mixed reality gives your expert the ability to see exactly what the field technician sees and to annotate their field of view in real time. The technician's connected glasses display the expert's annotations directly on the actual machine. As if the expert were physically there, hands on the equipment.

Three industrial remote assistance use cases

01

Critical multi-site troubleshooting

Un équipement tombe en panne sur un site distant. L'expert se connecte en 60 secondes, voit le flux vidéo HD du technicien terrain et peut annoter la machine en réalité augmentée : flèches, cercles, texte 3D ancré sur les pièces ; et partager des schémas techniques. Le taux de résolution à la première intervention s'améliore significativement par rapport au support téléphonique.


Equipment fails at a remote site. The expert connects in 60 seconds, sees the HD video stream from the field technician, and can annotate the machine in AR — arrows, circles, 3D text anchored to parts — and share technical diagrams. First-call resolution rates improve significantly versus telephone support.

02

Remote commissioning and startup

During a new line startup, the commissioning engineer assists virtually without traveling. They validate connections, configuration parameters, and startup tests by seeing exactly what the field technician sees. Commissioning time is substantially reduced compared to fully on-site approaches.

03

Remote audit and inspection

Reduce your expert travel costs and improve your first-time resolution rate with remote mixed reality assistance.

Your expertise available everywhere in the world, in 10 seconds

Reduce expert travel costs and improve first-call resolution rates with remote mixed reality assistance.

Request a remote expertise demonstration → Use case in augmented reality

Frequently Asked Questions​

Questions from operations directors and department heads.

10 Mbps symmetrical is sufficient for optimal quality. In degraded mode (rural areas or limited industrial coverage), the solution adapts to 3 Mbps by compressing the video stream without losing critical features. AR annotations remain smooth even on standard 4G.

Yes. All video streams are end-to-end encrypted (AES-256). Sessions are never stored on third-party servers without your explicit consent. An on-premises version of the platform is available for groups subject to data sovereignty obligations (defense, nuclear energy, health).

Remote assistance works with headsets such as the RealWear Navigator 520 (recommended for harsh environments), HoloLens 2, Apple Vision Pro, Meta Quest 3, and Google Glass Enterprise Edition 2. For outdoor industrial sites with ATEX zones, the RealWear Navigator 520 is the benchmark choice. For clean environments (aerospace, pharmaceuticals), the HoloLens 2 offers the best spatial anchoring.

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