Mixed Reality — Field Assistance
Remote technical assistance for industry
A piece of equipment breaks down at 3am. The expert is 600 kilometers away. The line stays down. This situation is avoidable.
Schedule a feasibility audit See the use casesRemote technical assistance through mixed reality changes the equation. The expert sees what the technician sees. They annotate the field of view in real time. They guide, step by step, without traveling.
This assistance isn't an upgraded video call. It's contextual guidance, anchored to the physical object. The operator doesn't need to interpret: they see the right action, in the right place, at the right moment.
Every session can be recorded. The annotations form an operational memory: each intervention feeds the field knowledge base.
How it works
What remote mixed reality assistance enables
The technician wears a HoloLens 2 headset. The expert, from their office or anywhere in the world, accesses the live video feed. They draw arrows, place 3D markers on the machine, highlight a component to replace — directly within the operator's field of view.
- Fault diagnosis on critical equipment
- Guided commissioning of a new line
- Compliance inspection assisted by a remote quality expert
- Training a junior technician by a senior, without travel
Operational impact
Reducing downtime and unnecessary travel
On an industrial site, every hour of unplanned downtime is a direct cost. Remote assistance reduces this cost in two ways.
It shortens the time between detecting the problem and expert intervention. The expert is available within minutes, not hours. It also eliminates unnecessary travel. A round trip from Paris to Marseille for a two-hour intervention means a lost day and several hundred euros in costs.
For a site of 200 people with equipment requiring high availability, the savings generated by reduced travel and downtime reach between €300,000 and €800,000 per year. Return on investment is observed within 6 to 12 months.
Field teams gain autonomy. Internal experts handle more requests without exhausting themselves in repeated travel. The workload gets redistributed.
Measured results — real deployments
Field metrics, not estimates.
−40 to −75%
Reduction in expert travel
6–12 months
Time to return on investment
€800k/yr
Max. savings for 200 people
÷2
Fault resolution time
Method
Deploying remote assistance: the Myxed method
Myxed doesn't install a piece of software and disappear. The approach follows four steps: scope the use case, prototype on a limited perimeter, build the solution adapted to the context, deploy across all sites concerned.
The scoping phase identifies the most frequent interventions, the experts whose time is most constrained, the most critical equipment. On this basis, Myxed designs an annotation interface adapted to field conditions: noise, gloves, low light, safety protocols.
The solution is agnostic: it works with HoloLens 2, Meta Quest 3 Pro or other devices depending on the environment. It integrates with existing CMMS systems so that every session is logged and linked to the right equipment.
The goal isn't to deliver a tool. It's to ensure its adoption by field teams and its lasting use.
This remote technical assistance is part of our broader offering in remote mixed reality expertise, alongside our remote expert , dedicated to the most critical interventions, and our industrial telemaintenance.
Differentiators
Why Myxed
01 — Not a reseller, not a demo shop
Myxed builds custom applications, adapted to each site's specific constraints: procedures, equipment, information systems, operator skill levels.
02 — Heavyweight industrial references
Air France, Airbus, Valeo, KNDS, GRTgaz have deployed Myxed solutions in demanding environments. Mixed reality works on the floor, not in a lab.
03 — An adoption methodology
Scope, Prototype, Build, Deploy. Every step involves field teams. No solution is delivered without a hand-over protocol validated by the operators themselves.
04 — Hardware agnosticism
HoloLens 2, Meta Quest 3 Pro, Varjo XR-4: Myxed chooses the device based on the use case and environment, with no manufacturer bias.
Frequently asked questions
FAQ — Remote technical assistance
Answers to the most frequent questions about deploying remote mixed reality assistance.
Remote technical assistance in mixed reality lets an expert guide an on-site technician by overlaying visual annotations in their field of view. Unlike a standard video call, instructions are anchored to the physical equipment. The operator sees exactly where to intervene, with no risk of misinterpretation.
Deployment relies on a mixed reality headset on the technician's side: HoloLens 2 for standard industrial environments, Meta Quest 3 Pro for less constrained environments. The expert uses a web or desktop interface from any connected workstation. No specific equipment is required on the expert's side.
For a site of 200 people with equipment requiring high availability, the annual savings generated by reduced travel and downtime range between €300,000 and €800,000. Return on investment is typically observed between 6 and 12 months after deployment.
Move to the next step
Your experts spend too much time traveling.
Your technicians are waiting for interventions that Myxed could resolve remotely. Myxed scopes this use case with you within two weeks.
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