Mixed Reality — Remote Expertise
Remote expert for industrial maintenance
The know-how of your best experts, available on any site, within seconds. No travel required.
Discuss your use caseRemote expertise through mixed reality lets a specialist guide an operator on any piece of equipment, from anywhere. Holographic annotations overlay the field operator's view, directly on the relevant components.
This isn't a video call. The expert doesn't show — they point exactly, on the physical object. Ambiguity disappears. The operator acts with confidence, even on equipment they don't know.
Every session can be archived and linked to the equipment in the CMMS. Expert know-how becomes a lasting operational asset.
Use cases
When to bring in a remote expert
- Fault outside procedure: the operator faces a problem they don't recognize. The expert identifies the cause within minutes from their desk.
- Commissioning at a new site: the expert guides the local team without traveling. Start-up is faster, configuration errors are avoided.
- Skill transfer: a senior technician nearing retirement passes on their know-how to a junior through annotated sessions, recorded and searchable.
- Remote quality control: the expert validates the compliance of an operation by viewing the operator's work in real time.
Measured impact
Less travel. Less downtime. More expertise available.
−80%
Expert travel costs
−50%
Machine downtime
30 s
To connect an expert
ROI 12–18 months
Return on investment
How it works
An expertise session in 4 steps
01The field operator starts the session with a 5-digit code. No account required, no prior training.
02The expert receives the alert on their web or desktop interface. They join the session in one click and see the live video feed.
03They annotate the operator's field of view: arrows, 3D markers, highlights — directly on the physical equipment.
04The session is recorded, linked to the equipment in the CMMS. The annotations stay available for the next technicians.
Differentiators
What Myxed does differently
Custom development
No generic solution. Myxed adapts the annotation interface to the specific field conditions: noise, gloves, lighting, safety protocols.
Hardware agnosticism
HoloLens 2, Meta Quest 3 Pro, Varjo XR-4: the device is chosen based on the use case, not commercial habit.
Sovereign FR/EU cloud
Hosting on certified French or European infrastructure. On-premise option and offline intranet mode available.
Industrial references
Air France, Airbus, Valeo, KNDS, GRTgaz: deployments in real conditions, not lab pilots.
This remote expert service is part of our broader offering in remote mixed reality assistance, alongside our telemaintenance , and our remote technical assistance.
Frequently asked questions
FAQ — Remote expert
Frequently asked questions about remote mixed reality expertise for industrial maintenance.
A video call transmits an image. The remote expert in mixed reality anchors their instructions directly onto the physical objects within the technician's field of view. There is no more ambiguity of interpretation: "the screw you see in red, top left of the pump" becomes unnecessary. The expert points, the operator acts.
The onboarding is deliberately minimal. The operator starts the session with a 5-digit code. No account, no installation, no prior training required. Across Myxed deployments, field operators are autonomous within an hour.
Yes. Myxed offers an offline intranet mode for environments without a stable internet connection. The built-in text chat allows communication even in areas with heavy sound attenuation (above 50 dB). Annotations can also be preloaded for recurring procedures.
Move to the next step
Your best experts can't be everywhere at once.
Myxed identifies the highest-value use cases with you and deploys the solution in real conditions within two to four weeks.
Response within 48h