Remote assistance in augmented reality for industry
Remote assistance in mixed reality: your senior expertise available on any site in 10 seconds
Remote assistance in augmented reality lets an expert guide a technician on the actual machine, without travelling. The expert sees what the technician sees and annotates the equipment live, which shortens diagnosis and line downtime.
Connect your experts to field technicians via smart glasses and mixed reality. Reduce expert travel costs. Real-time AR annotations. Deployed on multi-country industrial sites.
+31%
of projected CAGR for remote AR/MR collaboration until 2030, driven by adoption in industrial field service
Source: Mordor Intelligence AR Market, 2024
+28%
of remote collaboration among AR applications in 2024 — the fastest growing use case in the sector
Source: Mordor Intelligence AR Market, 2024
-35%
of expert travel costs saved
Source: Mordor Intelligence AR Market, 2024
Expert in Paris, breakdown in Mexico: diagnosis without the flight
Your best maintenance expert is in Paris. The broken machine is in Mexico. Without mixed reality, this means a flight, a hotel night, 48 hours of downtime, and €8,000 to €15,000 in travel costs — for a diagnosis that could have taken 20 minutes. This scenario repeats every day in large industrial groups with multi-site or multi-country operations. Mixed reality makes it obsolete.
Remote assistance through mixed reality gives your expert the ability to see exactly what the field technician sees — and to annotate their field of view in real time. The technician's connected glasses display the expert's annotations directly on the actual machine. As if the expert were physically there, hands on the equipment.
From emergency troubleshooting to remote quality auditing.
01
A piece of equipment fails at a remote site.
A piece of equipment fails at a remote site. The expert connects in 60 seconds, sees the HD video stream from the field technician, and can annotate the machine in augmented reality: arrows, circles, 3D text anchored on the parts; and share technical diagrams. The first intervention resolution rate significantly improves compared to phone support.
Remote commissioning and startup
Remote commissioning and startup
During the startup of a new line, the commissioning engineer assists virtually without traveling. They validate connections, configuration parameters, and startup tests by seeing exactly what the field technician sees. The commissioning time is substantially reduced compared to a fully on-site approach.
Remote audit and inspection
Remote audit and inspection
A quality or safety auditor can conduct a complete site inspection remotely. The field technician wears the glasses and moves according to the auditor's instructions — who sees, annotates, captures photographic evidence, and generates an automatic report.
Les interventions récurrentes peuvent s’appuyer sur des modes opératoires augmentés pour les équipes terrain.
Reduce your expert travel costs and improve your first intervention resolution rate with the remote assistance in augmented reality.
Your expertise available anywhere in the world, in 10 seconds
Reduce expert travel costs and improve first call resolution rates with remote mixed reality assistance.
Request a remote expertise demonstration → Augmented reality use casesFrequently asked questions
Questions from operations directors and service managers.
10 Mbps symmetrical is sufficient for optimal quality. In degraded mode (rural areas or limited industrial coverage), the solution adapts to 3 Mbps by compressing the video stream without losing critical features. AR annotations remain smooth even on standard 4G.
Yes. All video streams are end-to-end encrypted (AES-256). Sessions are never stored on third-party servers without your explicit consent. An on-premises version of the platform is available for groups subject to data sovereignty obligations (defense, nuclear energy, healthcare).
Remote assistance works with headsets like RealWear Navigator 520 (recommended for tough environments), HoloLens 2, Apple Vision Pro, Meta Quest 3, and Google Glass Enterprise Edition 2. For outdoor industrial sites with ATEX zones, the RealWear Navigator 520 is the reference choice. For clean environments (aerospace, pharmaceuticals), the HoloLens 2 offers the best spatial anchoring.
See also :
- Augmented reality maintenance.
- Augmented reality for industry : complete guide
- Remote technical support
- Remote expert for maintenance
- Industrial telemaintenance
- Réduire les déplacements des experts de maintenance
- Calculer le ROI d'une digitalisation d'atelier
- See all augmented reality use cases in the enterprise